Privacy Policy

At Samoye ("Company", "we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and delivery services.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, use our services, or contact us, we may collect:

• Contact Information: Name, email address, phone number, physical address
• Identification: Government-issued ID, passport, driver's license
• Business Information: Company name, tax ID, business registration
• Payment Information: Credit card details, bank account information
• Shipment Details: Package contents, weight, dimensions, destination
• Communication: Customer support inquiries, chat messages, feedback

1.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, interactions
• Location Data: Approximate location based on IP address (with your consent)
• Cookies: Small text files stored on your device

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing shipments, tracking, and delivery
• Account Management: Creating and maintaining your account
• Identity Verification: KYC/AML compliance and fraud prevention
• Payment Processing: Billing, invoicing, and payment collection
• Customer Support: Responding to inquiries and resolving issues
• Communication: Sending updates, notifications, and marketing (with consent)
• Analytics: Improving our services and user experience
• Legal Compliance: Meeting regulatory and legal obligations

3. Data Sharing & Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Carriers & Logistics Partners: For shipping and delivery
• Payment Processors: For payment processing
• Verification Services: For identity verification (KYC)
• Cloud Providers: For data storage and hosting
• Customer Support Tools: For managing support tickets

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies, or law enforcement).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS 1.3+) and at rest (AES-256)
• Access Controls: Strict role-based access to sensitive data
• Authentication: Multi-factor authentication (MFA) for administrative access
• Monitoring: Continuous security monitoring and threat detection
• Audits: Regular security audits and vulnerability assessments
• Training: Employee security awareness training

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

6. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: For basic website functionality
• Analytics Cookies: To understand how users interact with our site
• Preference Cookies: To remember your preferences
• Session Cookies: To maintain your session

You can control cookie settings in your browser and decline optional cookies. Essential cookies cannot be disabled as they are required for the website to function.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements (minimum 7 years for financial records)
• Resolve disputes and enforce our agreements
• For legitimate business purposes

When data is no longer needed, it is securely deleted or anonymized.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we integrate with include:

• Payment Gateways: Stripe, PayStack, PayPal
• Communication: SendGrid, Twilio
• Analytics: Google Analytics
• Cloud Services: AWS, Azure

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses
• Adequacy Decisions where applicable
• Data Protection Agreements

10. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be communicated through email or prominent notice on our platform.

12. Contact Us