Terms of Service

1. Acceptance of Terms

By using the logistics and delivery services provided by Samoye ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our platform, including shippers, recipients, and any other parties who interact with our services.

Important:

By giving us your shipment, you are consenting and authorizing a search of your shipment either by us, TSA, US Customs, Airlines, or other relevant authorities if the need arises.

2. Definitions

Term	Definition
Shipment	Any package, parcel, or goods transported through our services.
Shipper	The person or entity that sends a shipment through our services.
Recipient	The person or entity that receives a shipment.
Tracking Number	A unique identifier assigned to each shipment for tracking purposes.
Rate Card	The pricing structure for different service types and weights.
POD	Proof of Delivery – documentation confirming successful delivery.

3. Services Provided

Samoye provides international and domestic logistics services including:

Package Shipping: Door-to-door delivery services
Tracking & Monitoring: Real-time shipment tracking
Customs Clearance: Assistance with customs documentation
Insurance: Optional insurance coverage for shipments
Bulk Shipping: Volume discounts for large shipments

Service Availability:

Services are available to select countries. Please check our coverage map or contact support for more information about service availability in your region.

4. User Accounts & Registration

4.1 Account Creation

To use our services, you must create an account providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Verification

We require identity verification for all users. This may include submission of:

Government-issued identification
Proof of address
Business registration documents (for corporate accounts)

4.3 Account Security

You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

5. Prohibited Items & Conduct

Prohibited Items:

The following items ARE NOT ACCEPTABLE FOR TRANSPORTATION:

Money (coins, endorsed checks, bonds, etc.)
Explosive materials (ammunition, fireworks)
Hazardous materials
Unauthorized explosives and destructive devices
Wet batteries
Compressed gas
Radioactive materials

We exclude all liability for such items accepted by mistake. We reserve the right to reject such items for shipment for security and airline safety.

5.1 Prohibited Conduct

Providing false or misleading information
Shipping prohibited or restricted items
Attempting to bypass security protocols
Harassing or abusing our staff
Using our services for illegal activities

6. Shipping & Delivery

6.1 Delivery Timeline

We strive to deliver your shipment within 7 days from the time it departs the United States, provided there are no problems with weather, customs, or airlines.

6.2 Packaging Requirements

All shipments must be properly packaged to withstand normal handling during transit. We are not responsible for damages resulting from improper packaging.

6.3 Address Accuracy

You are responsible for providing accurate delivery addresses. Additional charges may apply for address corrections or re-delivery attempts.

6.4 Delivery Acceptance

If the recipient receives/accepts a shipment without noting any damages during delivery, it is assumed that the shipment was delivered and received in good condition.

7. Fees & Payments

7.1 Service Fees

Service fees are calculated based on:

Weight: Fees are determined by the weight of the shipment in pounds (lbs)
Service Type: Standard, Express, Same Day, or Overnight
Currency: Fees are charged in the selected transaction currency
Volume: Additional fees may apply for large-volume shipments

7.2 Additional Fees

AES Filing Fee: $45 for goods valued above $2,500 (Automated Export System filing)
DGR Fee: $50 for shipments containing more than two Lithium batteries (Dangerous Goods Declaration)
Customs Clearing Fees: Nigerian Customs clearing fees are estimates. Additional fees may apply based on government policies.

7.3 Payment Methods

We accept the following payment methods:

Credit/Debit Cards
Bank Transfers
Digital Wallets (PayPal, etc.)
Account-to-Account transfers

7.4 Currency

All transactions are processed in the currency selected at the time of booking. We support multiple currencies including USD, GBP, EUR, NGN, CAD, AUD, and SGD.

8. Liability & Disclaimer

Limitation of Liability:

We are not responsible or liable for incorrect information or acts of omission including:

Incorrect declaration of shipment contents
Improper packing by the shipper
Loss, damage, mis-delivery, or delayed delivery resulting from inaccurate information

8.1 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters
War or terrorism
Government actions or regulations
Airline or carrier disruptions
Weather conditions

8.2 Maximum Liability

Our total liability for any claim arising from our services is limited to the amount paid for the shipment, subject to insurance coverage if purchased.

9. Insurance & Claims

9.1 Insurance Coverage

Uninsured Shipments: The maximum compensation for uninsured shipments is $200. Shippers are advised to purchase insurance.

Insurance Recommendation:

We strongly recommend purchasing insurance for valuable items. We are not liable for any uninsured items.

9.2 Filing a Claim

Claims must be filed within 30 days of the incident. In the case of air mishap (air crash), loss or damage of shipment occurs, all claims will be processed through the airline.

9.3 Claim Requirements

Tracking number
Proof of value (invoice or receipt)
Photos of damage (if applicable)
Detailed description of the incident

10. Termination

10.1 Termination by User

You may terminate your account at any time by contacting our support team. Any outstanding balances must be settled prior to termination.

10.2 Termination by Company

We reserve the right to suspend or terminate accounts that:

Violate these Terms of Service
Engage in fraudulent or illegal activities
Fail to make payments
Provide false information

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.

The "Last Updated" date at the top of this page indicates when changes were made. We encourage you to review these Terms periodically.

13. Contact Information

Get in Touch:

Address: 1248 Remington Rd STE A, Schaumburg, IL 60173
Email: info@samoyelogisticsservices.com
Phone: +1 (312) 383-8731

Last Updated: August 25, 2026